FAQ

Connection & Performance

• My game keep crashing! Help!
• I cannot play / connect to the game!
• Why do I keep losing connection while playing?

Account Recovery, Safety, & Data

• I lost my account. How do I get it back?
• I can't remember my Game Center or Google Play account and password!
• How can I delete or restore my deleted account?
• How do I transfer my account to a new device?
• Someone else is playing my game!
• How do I disable notifications?

In-App Purchases & Billing

• Where do I find my purchase history?
• My child accidentally made an in-app purchase. Can I get a refund?
• I didn't get my purchased items!
• Is it possible to refund a package purchased from the shop?
• I made a purchase from the shop. Where can I find it?

FAQ

• The relic tier didn't increase!
• What is the Subscription Service?
• Benefits of the 「Administrator Rouin」(Subscription)
• Whats the Minimum and Recommended System Requirements?
• Where can I use Event Coupons?
• I found bugs and errors, what do I do?

See all 13 articles

Reference

• Terms & Conditions of Service
• Privacy Policy