Bugs can be quite a pain when you run into them; they can exist in the form of something small like extra black dots around Johan's cloth, or big like Fram suddenly doing double the damage from her Active Skill. Our QA Team and engineers are always looking to fix bugs that negatively impact the player experience and we value your bug reports to help us squash these bugs.
If you are having a hard time playing due to bugs and errors, please report them via [Customer Service].
Click [Settings]; 2nd icon on the top left corner of the main screen(Page with the gear icon), and go to [Support] to find Customer Support direct link.
◈ Summarize the bug for us
In a single sentence, what does the bug do?
◈ Any specifics you think we should know?
Give us more context on the bugs and provide things like steps so we can reproduce it ourselves. (eg. What I did that led up to the bug)
- Check your gold inventory.
- Play one story stage.
- Check your gold inventory again.
Result: Gold did not increase after a successful battle. I tried restarting the application but the results are the same.
◈ Any links, video, screenshots you think would help?
Provide any external links to resources or direct screenshots or videos that can provide additional context. (eg. Imgur, Reddit, Youtube, etc.) It would be easier and faster for us to investigate and solve the issue.
◈ What if I can’t open the Lord of Heroes application to report a bug?
In the off chance that you can’t use the Customer Support button in-game, you can use this link instead:
https://clovergames-lohglobal.zendesk.com/hc/en-us/requests/new